1. Introduction
KW Civil and Construction Pty Ltd (“we,” “us,” or “our”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect your information when you interact with our website https://kwcivil.com.au/ (“Website”). By using this Website, you agree to the terms described herein.
2. Information We Collect
2.1 Personal Information
We collect information you voluntarily provide, such as:
- Name, email address, phone number, company name, and job title;
- Information provided through contact forms, email enquiries, phone calls, or survey responses;
- Communication preferences and marketing consents.
2.2 Technical and Usage Information
We collect technical data automatically, including:
- IP address, browser type, operating system, device information, referring URLs, pages visited, and timestamps;
- Behavioural data, such as clickstream data and navigation paths on the Website.
3.3 Sensitive Information
We generally do not collect sensitive information (e.g., health data, racial or ethnic origin) unless required by law or provided voluntarily with explicit consent.
3. Legal Basis for Processing
For users in jurisdictions requiring it (such as the EU or UK), we process personal data under the following legal bases:
- Performance of a contract;
- Compliance with legal obligations;
- Legitimate interests (such as improving our services and marketing);
- Consent, where applicable.
4. How We Use Your Information
4.1 Service Delivery and Operations
- Responding to enquiries and providing requested services;
- Managing customer relationships and accounts;
- Processing payments or business transactions.
4.2 Communication and Marketing
- Sending newsletters, updates, and marketing materials (where legally permitted);
- Personalising communications based on your interactions and preferences.
4.3 Improvement and Analytics
- Analysing website usage patterns to improve performance and user experience;
- Conducting internal audits, research, and quality assessments.
4.4 Legal and Compliance
- Meeting legal, regulatory, and contractual obligations;
- Defending against legal claims or disputes.
5. Cookies and Tracking Technologies
5.1 Overview
Cookies and similar technologies help us improve your browsing experience, track aggregated usage, and tailor marketing.
5.2 Managing Preferences
You can manage cookies via your browser settings or opt-out of certain analytics tracking using available tools. Blocking cookies may affect the functionality of some website features.
6. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Including IT support, analytics services, payment processors, marketing platforms, and professional advisors;
- Regulators and Authorities: Where required by law, regulation, or legal process;
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
We require all third parties to respect the security and confidentiality of your data.
7. Data Security and Retention
7.1 Security Measures
We use appropriate physical, electronic, and managerial procedures to protect data against loss, misuse, unauthorised access, alteration, or disclosure. These measures include secure servers, encrypted storage, and access controls.
7.2 Retention Policy
We retain personal data only as long as necessary for business purposes or legal compliance. Afterward, data is securely deleted or anonymised.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access your personal data;
- Request correction or deletion;
- Withdraw consent for marketing;
- Object to certain processing activities;
- Lodge a complaint with a supervisory authority.
To exercise these rights, please contact info@kwcivil.com.au.
9. International Transfers
Some of our service providers may be located outside Australia. When transferring data internationally, we take steps to ensure your information remains protected under applicable standards.
10. Childrens Privacy
Our Website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us to request deletion.
11. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on the Website, with a clearly indicated effective date. Continued use of the Website after updates constitutes acceptance of the revised terms.
12. Contact Us
For any questions, concerns, or requests, please contact:
- Email: info@kwcivil.com.au
- Phone: +61 483 000 747
- Post: Lot 21 Anderson Road, Karratha Industrial Estate, WA 6714, Australia
